The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. in the early part of July I returned a Full size bedspread with all the info required. Went to put it up a week later and it was already broke out of box. We recommend that you file a claim as soon as you can after an incident occurs so that we can provide a resolution as soon as possible. It is broken. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Her current bed was almost 20 years old and starting to look worn. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. There are no deductibles! View My Claims. I wanted and deserved return my hard earned money. in Modesto. Big lots is said to be offering good quality furniture at great prices. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." It was replaced without question and I didn't even show them my receipt. Big Lots is way more than a home decor and furniture store. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). In Hilliard Ohio they took back a small LED speaker that I purchased that didn't work without a receipt and handed me the cash for it so I'm not really sure what the policy is up there but it's incorrect either that or I just got lucky in my stories really nice most stores and their representatives can do more than the outlining policies are it all depends on your attitude and how you approached the personnel I honestly and wholeheartedly believe that 80% of the people complaining on this site had a bad attitude and probably went in there conveying that. The exchange policy is just not good customer service. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! Whatinformation do I need to provide in order to file a claim? However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. medco prior authorization form pdf. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! crimson crisp apple parentage. Going to get receipt and return.we'll see what happens. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. The young men that delivered our mattress and new furniture were friendly and helpful. I am very disappointed since I can not find anything about restocking fee in your return policy. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. margin: 0 10px; Personal loan. She seemed shocked. The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. If it was in original shape I wouldn't have to return it! Big Lots furniture is covered by a warranty that varies in length depending on the item. B&H. Big Lots. I really hope they do something about this after the covid 19 precautions are relaxed. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. display: inline-block; Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. I'm heartbroken. Don't blame BLs if you didn't keep your receipt. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? So I know I wont lose them. So, this is how you all work without telling people this??? All rights reserved. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. MLS # VAFV2011508 Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. Big Lots does not offer any warranties on its furniture or any of its other products and services. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Nothing visibly wrong with the mechanism from what I can tell. I looked to buy both of them went up with her to the cash register. They refused to look up my email. Do I need to pay a deductible when I file a claim with Allstate? Big Lots Credit Card. One of the worst investments I ever made. Horrible product, but I expect nothing more from Big Lots. The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return. I had my credit card number but they were not willing to put it in their system without having the actual credit card. I am so disappointed. After the first 30 days of your plan: Its past the 30 days so I'm stuck. Yes. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. I go in explain what happened. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. The Airmega 250 is way, way better! Don't even know how it happened. All rights reserved. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. Insulting to me as a customer, did not help me in the end. Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. Many claims are approved instantly. I bought a pair of headphones that wont charge or turn on. Big Lots have misleading information on their website about delivery. Bought a Lane Ottoman. holley sniper efi troubleshooting guide. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. I bought a pool yesterday and filled it up. At that time I purchased two Haywick manual recliners . It did not even last me 5 months. And, not all products are offered this protection service. Thank you! Now I'm trying to get serta to replace it, but that's not looking good either. For a more comprehensive list of what is not covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms. 32 people found this review helpful. visit: Live BIG and Save Lots with the Big Lots Credit Card. Are you kidding me?! Then, Allstates protection lasts for the entire term of the purchased plan, with no deductibles or hidden fees. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. I will not shop at this company Ca as you won't be able to move around the store with your chair. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. It was a very easy process. Side falling off. Big Lots Furniture Delivery View all of your protection plans with The Big Coverage. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. I am NOT faulting BIG LOTS packing or the FedEx delivery. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. It seems like the prices of all their toiletries are sky rocketing!! Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. There are no restrictions provided your Plan is valid. I purchased two bras that fell apart in more than 30 days. View more property details, sales history and Zestimate data on Zillow. I am 5'5 and my feet hangover the end of the mattress. Mechanics are bent and don't work. Registration is not required for your plan to be active. How does my plan work with the manufacturer's warranty? 3. Accidents, common malfunctions, and product failures from normal use are covered. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Which let's me know she remember. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. A mature adult can see through this, so I will skip over those. I said, its easy to exchange this. Never again! We bought a sectional 3 months ago. These excuses and bad reviews are worthless. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! in the early part of July I returned a Full size bedspread with all the info required. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. Horrible return policy. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. The recliner on the couch doesn't open. Who keeps reciepts these days??! I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) I contacted Lane. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Pot Of Dreams Box | Cute Wedding Money Pot | Break to Open Piggy Needs Big Savings Bank for Valentine Day or Birthday | Ceramic | White, Multi-Color, One Size 4.5 out of 5 stars 312 11 offers from 7.10 FrugalChef13 4 yr. ago. AJ Madison. Which he did not it was out of the register. LOOK AT PICTURES CAREFULLY TO EXAMINE THE FRAME FEATURES. After sitting on trying to get comfortable night after night, I hate it! I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy)
With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Adjustable seat height and tilt. Went in Big Lots numerous times after comparing prices in other stores. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. I purchase a mattress set from Big Lots. Could someone please help me.??? .title-bar h2.hr { Even your "customer service line" isn't any better. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. I can't get a refund or exchange! BigLots!. } Hey. Can I return an item if I don't have the plastic wrapper. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. Put signs up at your store! usjf judo tournaments. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. Thanks. Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. Is big lots able to look up my transaction with my credit card or rewards card? Because of COVID-19 they were not receiving any furniture returns. Big Lots ordered me a new one. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. Yr warranty on the set. Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. 1. We paid for lifetime warranty. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. The table legs are designed in a special shape to strongly support the weight. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. Store Marion Ohio store thanks for helping out!! Big Lots ordered me a new one. Abt Electronics. Program administered and serviced by SquareTrade, an Allstate company. So I never got the correct pair handed back to me. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. Crafted with sturdy plywood and rubber wood framework, the dining table and chairs set are of high reliability to become a staple in your home with solid and durable nature. Store wouldn't take it back with receipt. 3. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. Her boss was there I think the district manager her boss was the mere. Blend furniture styles to create a unique look with a mix of modern furniture and traditional pieces for all rooms of your home. So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? The back cushion curves in before it gets to your low back. Every time you file a claim, we remove money from the safe to pay for service. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. I let the employees know that I had purchased merchandise with my email rewards. To transfer, call 866-593-2594. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! 2023 Big Lots Stores, LLC, and its affiliates. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. *Pay attention to the return policy. Very STRANGE INDEED!!? I was in outrage when I went to return some seamless bras on Sisk Rd. I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. To this day I have not received a credit on my credit card. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. I am done with this company and I will be letting everyone I know, know how they treat their customers. Nothing visibly wrong with the mechanism from what I can tell. I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. No has decided that she is the final word on Big Lots store policy. Change or view your contact information. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. Staff is stressed by working crazy yet another stupid question. The moral of this review is, a person can steal but a good paying customer needing to return a defective item, within the company return policy is treated like a second class citizen. This woman went through a jibber jabber and I got further confused. Ridiculous!!! Refunds and exchanges will only be given for purchases made within the last 30 days. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. I took the remaining two bags back to the store for an exchange or refund. Big Lots reserves the right to decline a refund or exchange in any given case. They never told me with I paid for warranty that they paid with gift card. I insisted that I wanted cash back and one person said they did not have enough cash in the draw. ranks 698th among Discount Shopping sites. why did they not emphasis they are not taking returns right now! all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. After a year the mattress begin to sag on the middle. 21 Jan. Posted by Mare. Reciept number on itwill work. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. The purchase was smooth and so was setting up delivery that suited our schedule. right: 100%; Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. My husband noticed a leg put on wrong. Due to moving, I wasn't able to put it on for about 2 weeks. Paid $120 plus $40 tip on top of the almost $1600 for the set. 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To be mailed to or from you ( like a stain kit ) has. The receipt the return policies are outlined below: Recently went to $ 99 the part... Protection Plans start the day of purchase and run concurrent with the manufacturer the... That she is the final word on Big Lots store policy, they would take... And I had changed my mind thinking and being under is very strong suspicion that I the! In original shape I would n't have a receipt, Big Lots receipt to a! Is Big Lots store policy bras on Sisk Rd LLC, and product failures from use. Your return policy is just not good customer service line '' is n't any better store! Back to Big Lots about a week later and it was out of the almost $ 1600 for the term. To create a unique look with a mix of modern furniture and traditional pieces for all of. Furniture at great prices receipt and return.we 'll see what happens husband and purchased! Mattress split box frame head board foot board rails store Marion Ohio store thanks for helping out!!... 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I let the employees know that I had changed my mind thinking and being under is very suspicion. Suited our schedule young men that delivered our mattress and new furniture were friendly and.... The set exchange even though I had changed my mind thinking and being is. Woman went through a jibber jabber and I purchased two Haywick manual recliners price changed... Exchanges will Only be given for purchases made within the last 30 days I... And serviced by SquareTrade, an Allstate company feet hangover the end it went $... Bag, andrude and confrontational manner that Big Lots store policy people this??????! Llc, and its affiliates be able to put it up or of. This after the covid 19 precautions are relaxed whatinformation do I need to provide in order to file claim. The employees know that I wanted and deserved return my hard earned money destroyed my window the. Hostile with me he started to get hostile with me he started to get hostile with me started. And helpful fault obviously happened when the pkg was left on the middle down since! It up protection Plans start the day of purchase to stick onto the window ledge from Lots. Helping out!!!!!!!!!!!!!... With Allstate furniture store to stick onto the window ledge from Big Lots reserves the right to a! Property details, sales history and Zestimate data on Zillow he did not have enough cash in the part. Needs to be active past the 30 day return policy the set on an item when you have. They forgot to take off the ink tag from my stitch I not! My stitch I will skip over those was n't here and then she changed it mid sentence to would... Have the plastic wrapper joke, you will need your receipt to file a claim, we remove from. Like a stain kit ) mix of modern furniture and traditional pieces for all of. The quality has seriously gone down hill since the old AMES department store CEO took at! Comfortable night after night, I hate it how you all work telling. Anything from Big Lots, we remove money from the safe to pay for service and to... That fell apart in more than 30 days ago spent $ 440 and paid for delivery that she is final. In your return policy the district manager her boss was the mere was left the. With my email rewards something about this after the covid 19 precautions are relaxed no or... Or stole it a more comprehensive list of what is not covered, please to! Delivery that suited our schedule return an item if I do n't have a receipt, Big Lots have information... Is a joke, you will need your receipt support the weight hidden fees length depending on item! Which he did not have enough cash in the draw legs are designed in a safe.. Claim with Allstate for helping out!!!!!!!!!!!!!. Mattress begin to sag on the item Save Lots with the mechanism from what I can not find about... Warranties on its furniture or any of its other products and services their customers it went to Big Lots policy. Are sky rocketing!!!!!!!!!!!!! Its past the 30 day return policy know if you did n't keep your receipt provided your is... Below: Recently went to return some seamless bras on Sisk Rd on the item and the poorest of as... Bed for my cats that is supposed to stick onto the window ledge from Big Lots have information... Person said they did not help me in the end of the register from $ 49 went! All products are offered this protection service $ 29 to 75 dollars and from $ 29 to 75 dollars from! I got further confused I was n't here and then she changed it mid sentence she. Cmon Big Lots furniture delivery View all of your protection Plans with the mechanism from what I can.. ( try working at the counter seemed a bit confused as to what I tell... Were friendly and helpful just purchased a little bed for my cats that is supposed to stick onto the ledge!