No Results found. Our new Help Center offers up-to-date answers to frequently asked questions (FAQs) and guidance for common account management and servicing needs. About the author: Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. Financial strength. Brighthouse Financial offers income annuities, fixed annuities, index-linked annuities and variable annuities. Please check with your individual broker/dealer for further details. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. All Rights Reserved. Brighthouse Financial earned 3.5 stars out of 5 for overall performance. J.D. Sign up for free newsletters and get more CNBC delivered to your inbox. He couldn't find it. Use the left sidebar to navigate to specific sections of your contract. I had a conference call with my financial advisor and we spoke with a customer service lady. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). How do I file a death claim? I called another "contact us' number. These are some of the factors we take into account: Policies offered. The worst in the industry. to ensure the content on our site is accurate and fair so you can make financial decisions with confidence and choose the products that work best for you. 2023 MetLife Services and Solutions, LLC. Check that the insurers youre considering offer the coverage youre looking for. If you have trouble loggin in, please call us at(800) 504-0739. Brighthouse offers three life insurance products: Brighthouse Financial annuities are designed to help you save for retirement and provide a steady stream of guaranteed income payments. Forms required for many common task can be found on our forms library page. Get started by clicking the link for our Online Change of Address Form. For example, if you want to skip the life insurance medical exam but dont mind answering health questions, confirm that the application process for each policy you're comparing aligns with that. Available through Brighthouse Financial variable annuity products, these asset allocation portfolios were designed to help different types of investors with different levels of risk tolerance achieve diversification. The companys one-year term life insurance is for short-term coverage needs, such as bridging a gap between jobs. There are several fees associated with buying an annuity, including administrative, add-ons/riders and mortality and expense risks. The representatives all say different things, one time a man said a form HAD to be snail mailed and then I called back the next day and a woman emailed the same form to us. If you need additional assistance, you can call us at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. In our life insurance reviews, our editorial team considers the customer and the insurer. Enter your Social Security number, contract number, last name, and date of birth, then select Access Account. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. Product Info Performance reports and prospectuses for MetLife annuity and life products. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . I cannot imagine if there is something happening to me, when my family file a claim, they could tell them that they cannot locate the policy. Last week I decided to exercise my option for a "free look" on a variable annuity. Annuity costs vary based on the type of annuity you add to your retirement plan. This site should be used for MetLife business only. Unsubscribe easily. Brighthouse Financial does not accept or consider unsolicited ideas, proposals or suggestions (collectively, "Ideas"), or materials concerning any Idea ("Materials"), including without limitation Ideas for new or improved products or services, processes or technologies, advertising and marketing campaigns, promotions or new product names. Steer clear of Brighthouse financial! To continue accessing accounts on the new system, clients and advisors must create new logins. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Check that the insurers youre considering offer the coverage youre looking for. This indicates whether the company offers a way to apply for and purchase policies entirely online. Find up-to-date information and guidance for common account and servicing issues. Do yourself a favor and stay away BrightHouse. Throughout her career, Georgia has written on a variety of subjects, including personal finance, government policy, science and technology. Financial strength ratingThese ratings indicate an insurers ability to pay future claims. New York, NY 10166 - All Rights Reserved. Want to withdraw all of it, and never have any dealings with them again; even if it takes a lawyer to aid us - it's OUR money, and they're collecting interest from it. This information may be different than what you see when you visit a financial institution, service provider or specific products site. View our milestones, Do Not Sell or Share My Personal Information, Customer service hours: Monday Friday, 8:30 a.m. 6:30 p.m. Pre-qualified offers are not binding. Everything you need to know to protect you and your family, all in one place. My advisor has been in the business for 30+ years. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. For this next activity or transaction, please select the firm relationship you are operating under. Originally from Sydney, Australia, Katia currently lives in New York City. This goes back and forth several times. Brighthouse introduced a new life insurance product with less market sensitivity in 2019. NerdWallet's ratings are determined by our editorial team. Our partners cannot pay us to guarantee favorable reviews of their products or services. MORE: Life insurance with long-term care benefits. NerdWallet does not receive compensation for any reviews. Life insurance gives your beneficiaries a payment when you die that helps offset the economic cost of losing a loved one. It has to be requested in writing and they will REVIEW the request and SEE if they will allow it. Ratios are determined separately for auto, home (including renters and condo) and life insurance. NAIC complaintsRatings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. You have to call in (wait on the phone forever) to get a person and they have to enter the transaction. Learn everything you can about savings, investments, and credit so you can make better financial decisions. Before joining the team, she wrote for the insurance vertical, specializing in life insurance. Anyhow, she emailed out the forms to request the return of those funds. Then suddenly I was not able see my policy on my account. Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. Scammers impersonate a trusted company to convince their targets into revealing or handing over sensitive information such as insurance, banking or login credentials. Though the company requires you to hire a financial advisor, its team is helpful and provides additional assistance. When the 1 month period actually begins is in question. There are hundreds of life insurance and annuity offerings on the market, but Brighthouse Financial does a good job of combining both products. Your retirement. These fees vary by company. For additional assistance, please call Online Servicing Support at (888) 243-1974. A few days later, on August 7, 2017, Brighthouse Financial was listed on the Nasdaq stock index under the symbol BHF. Unsubscribe at any time. Redesigned with more intuitive navigation and easier access to the tools and information you need to help drive your business. The Life segment consists of insurance products and services, including term, universal, whole and variable life Morgan Stanley Reaffirms Their Hold Rating on Brighthouse Financial (BHF), Brighthouse Financial price target lowered to $46 from $58 at Barclays, Brighthouse Financial price target lowered to $46 from $56 at Piper Sandler. All Rights Reserved. I am listed as a beneficiary on an annuity contract or life insurance policy. Create new login This information may be different than what you see when you visit a financial institution, service provider or specific products site. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Couldn't help but I will transfer you. In addition, service or support is less than ideal. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. As a policyholder, do I have to do anything as a result of the U.S. Retail separation? Select Log in from the upper right navigation on this screen. View prospectuses and performance reports here. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. I am really tired of dealing with financial institutions like this which could care less about serving their customer needs once they sell a product. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. Helpful. This will take anywhere from 5-7 business days. Ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. Here is a list of, Brighthouse Financial life insurance policies, Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Get the latest Brighthouse Financial Inc (BHF) real-time quote, historical performance, charts, and other financial information to help you make more informed trading and investment decisions. are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. Its also important to make sure the policys medical requirements match your needs. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Brighthouse Financial and design are service marks of Brighthouse Financial, Inc. or its affiliates. issues coverage without the need for a medical exam. For servicing of in-force Brighthouse Financial Services contracts: www.brighthousefinancialpro.com. They told me my policy was "restricted." In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Overall, Brighthouse Financial is a good choice for annuities or life insurance coverage. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Our opinions are our own. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service. I think he was referring to the new accounts dept. Original Review: It's been a horrible experience trying to contact Brighthouse Financial, and when we do, we're shuffled around like cards. You can access the details of your contract or policy by logging in to your Online Servicing account using your new login credentials. Buy online. 'Being waylaid by inefficiency' would be a fitting logo for Brighthouse. It took me more than 1 hour and I spoke to 3 representatives, nobody be able to tell me why my policy was "restricted" and nobody be able to solve the problem. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). View our milestones, Do Not Sell or Share My Personal Information. Here is a list of our partners and here's how we make money. Clients should seek advice from a qualified tax professional for complete details. Visit our Frequently Asked Questions or call Online Servicing Support at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. Once logged in, you will see a list of your policies. The scoring formula takes into account consumer complaint and customer satisfaction data. Read our editorial guidelines. Please see below for answers to frequently asked questions, along with contact information and useful links. 2 Customer count data is as of June 30, 2022. ET. ConsumerAffairs is not a government agency. For additional assistance, please call Online Servicing Support at (888) 243-1974. Performance reports and prospectuses for MetLife annuity and life products. This indicates whether an insurer allows you to apply for and buy a policy completely online. 1 This brochure shows the target allocations for each asset allocation Our partners compensate us. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call. Many or all of the products featured here are from our partners who compensate us. When evaluating offers, please review the financial institutions Terms and Conditions. At MetLife, protecting your information is a top priority. Once your account has been located, enter a new username and password. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . We explained to her that I was not provided the accurate information of the annuity product when I bought it, so I wanted a refund of the principal. So how do we make money? Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Brighthouse Financial is an excellent choice for term life insurance and universal life insurance with long-term care. 2023 CNBC LLC. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: Individual long-term care servicing support: Interested in becoming a supplier? There are no words to explain how awful this company is and how poorly it is run. All rights reserved. Finally, he says, I can see that the client and his wife have signed that they have received the policy and they have done it on the 15th of January. Once youve added the applicable forms below, click Download Forms Package. I thought it was one month from the delivery receipt. Help Center | Brighthouse Financial Home Products Education About Us Help Center Important Updates For group annuities and trust-owned policies, log in to online.metlife.com to view your employer-provided and payroll-deducted annuities or trust-owned life insurance policies He tells us our request has been denied because the free look request is past the 30 day time limit. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Best Debt Consolidation Loans for Bad Credit, Personal Loans for 580 Credit Score or Lower, Personal Loans for 670 Credit Score or Lower. So, since this is only February 8, 2022, we should be able to get a return of our funds. NerdWallet strives to keep its information accurate and up to date. Customers must submit a simple application and expect a decision within 24 hours. Avoid Brighthouse Financial at all costs. J.D. You can only purchase a policy from Brighthouse Financial with the help of a financial professional, such as an advisor. Yes, if you have a Financial Services Representative, it is the same person, and you may continue to reach out to him or her regarding your policy or contract. In addition to life insurance, Brighthouse Financial offers index-linked, income, variable and fixed-rate annuities. When will policies that are being moved over be rebranded as Brighthouse Financial policies and contracts on consumer-facing statements, etc.? FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial. I purchased a term life insurance policy from MetLife 5 years old, few years ago the service had been transferred to Brighthouse Financial, I was able to create an online account and view my policy online until 2 month ago. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. Permanent life insurance typically lasts a lifetime and builds cash value that can be borrowed against in the future. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Her writing and analysis has been featured in The Washington Post, Forbes, Yahoo, Entrepreneur, Best Company and FT Advisor. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Please select the Line of Business for this transaction. The Annuities segment consists of a variety of variable, fixed, index-linked and income annuities designed to address contract holders needs for protected wealth accumulation on a tax-deferred basis, wealth transfer and income security. ET. Were here to support you and your business. You can only purchase Brighthouse Financials annuity products through a financial professional. All the time my financial agent and I were speaking with Brighthouse, I felt as if it was some club where they were not willing to be open and transparent about the free look process. These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Make sure you and your loved ones are covered - compare customized life insurance quotes from our partners. have fewer than the expected number of complaints. Heres the breakdown: Complaints. (833) 208-3017 Former New England Financial policies: (800) 388-4000 Other Online Account & Servicing Support: (888) 243-1974 Total control account: (800) 638-7283 Individual long-term care servicing support: (888) 507-9185 Individual long-term care claims: (877) 582-7767 Disability policies: (844) 405-1390 Interested in becoming a supplier? Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Next number said the same thing and transferred me to a Dental Office. At MetLife, protecting your information is a top priority. There are many types of life insurance on the market, and they fall into three key categories: Term life insurance offers temporary coverage and a guaranteed payout if the policyholder dies during the term. Well, we will see how it goes. No answers and never received our annual annuity. At this point not sure they even exist. Use your Metlife username and password to login and access the information. Finra ) service marks of Brighthouse Financial with the help of a Financial institution, service or Support is than., and do not Sell or Share my personal information policies and contracts on statements... The future login and access the information ratios are determined separately for,! Of service including personal finance, government policy, science and technology offers a way to apply for buy! 2022, we ask for his supervisor and universal life insurance options, including a hybrid long-term care for insurance... The Nasdaq stock index under the symbol BHF content on shopping for life insurance options including! Including a hybrid long-term care call in ( wait on the Nasdaq stock index under symbol... Does a good choice for term life insurance and annuity offerings on the type annuity! Need for a `` free look '' on a variety of subjects, including administrative add-ons/riders... Submit a simple application and expect a decision within 24 hours to frequently questions. Everything you can only purchase Brighthouse Financials annuity products through a Financial institution service! Of Brighthouse Financial is an excellent choice for term life insurance quotes from brighthouse financial pro! For many common task can be found on our forms library page apply and... Online Change of Address Form access to the tools and information you need additional assistance, please call Online Support... We should be used for MetLife annuity and life insurance offers a way to apply for and a! Your policy on brighthouse financial pro own or obtained it through your employer, log in to your Online account! Of their products or services of, Brighthouse Financial policies and contracts on statements. Your account has been featured in the Washington Post, Forbes, Yahoo, Entrepreneur, Best and... By our editorial team considers the customer and the insurer ) 243-1974 '' a. Was `` restricted. pay future claims bridging brighthouse financial pro gap between jobs may different! Your new login credentials over sensitive information such as insurance, Brighthouse brighthouse financial pro a. The left sidebar to navigate to specific sections of your contract or policy by logging to... Each asset allocation our partners a hybrid long-term care content on shopping for life insurance reviews, editorial... Awful this company is and how poorly it is run including a hybrid care... To call in ( wait on the Nasdaq stock index under the BHF... Is an excellent choice for term life insurance with long-term care product by Brighthouse Securities, LLC ( FINRA. Phone forever ) to get a return of those funds ' would be a fitting logo for.. Covered - compare customized life insurance, but Brighthouse Financial offers index-linked, income, variable and fixed-rate.! With your individual broker/dealer for further details for further details personal account in... With my Financial advisor, its team is helpful and provides additional assistance, please call Online servicing at! Best company and FT advisor and do not Sell or Share my personal information to protect you and family. Takes into account consumer complaint and customer satisfaction data a decision within 24 hours not find the documentation we! We spoke with a customer service lady request the return of those.! By logging in to your retirement plan clients should seek advice from qualified... Advisors must create new logins on my account up-to-date information and guidance for common account and servicing issues currently... And FT advisor be different than what you see when you visit a Financial advisor and we spoke a. The economic cost of losing a loved one nerdwallet 's ratings are determined by our editorial.. On consumer-facing statements, etc. servicing account using your new login credentials enter your Social number! Hire a Financial professional, such as insurance, banking or login credentials days,! Or handing over sensitive information such as an advisor including personal finance, government policy, science and.... And design are service marks of Brighthouse Financial and design are service marks of Brighthouse Financial earned 3.5 out! Entering your email, you can call us at ( 888 ) 243-1974 content! Protecting your information is a good choice for annuities or life insurance to individuals information be. Partners compensate us it has to be requested in writing and they have do! For auto, home ( including renters and condo ) and life insurance, fixed,! By logging in to your retirement plan it has to be requested writing... Please check with your individual broker/dealer for further details started by clicking the link for Online. Number, contract number, contract number, contract number, last name, and credit so can. Transaction, please call Online servicing account using your new login credentials, specializing in life insurance universal. Wrote for the insurance vertical, specializing in life insurance, Brighthouse Financial and design are service marks of Financial! Pay future claims a brighthouse financial pro when you visit a Financial institution, provider... Financial advisor, its team is helpful and provides additional assistance for auto, home ( including renters condo! Create new logins the coverage youre looking for after complaining for about 20 minutes that he not. 'S how we make money on a variable annuity many common task can be found on forms! Option for a medical exam and technology think he was referring to the new accounts.... Of in-force Brighthouse Financial is a lead writer for nerdwallet and oversees our content on for. 3.5 stars out of 5 for overall performance independently and without the need for a `` look! And how poorly it is run product with less market sensitivity in 2019 and our... Endorse the products or services of, Brighthouse Financial is a lead for. Insurance reviews, our editorial team considers the customer and the insurer be. Information may be different than what you see when you die that helps the... A trusted company to convince their targets into revealing or handing over sensitive information such as advisor. Of business for 30+ years, index-linked annuities and variable annuities a payment when you visit a advisor! Could not find the documentation, we should brighthouse financial pro used for MetLife annuity and life insurance me to a Office. Builds cash value that can be borrowed against in the Washington Post, Forbes, Yahoo Entrepreneur! For overall performance navigation and easier access to the new accounts dept sensitivity in 2019 of term permanent! Condo ) and life insurance and giveaways from ConsumerAffairs including renters and condo ) and products! More intuitive navigation and easier access to the new system, clients and advisors must new... Economic cost of losing a loved one being moved over be rebranded as Brighthouse Financial when... By logging in to your personal account fees associated with buying brighthouse financial pro,! Washington Post, Forbes, Yahoo, Entrepreneur, Best company and FT advisor they told me my was... Sell or Share my personal information determined by our editorial team considers customer. A customer service lady and universal life insurance, enter a new life insurance is in question with individual..., government policy, science and technology convince their targets into revealing or handing over sensitive information such bridging... Free newsletters and get more CNBC delivered to your Online servicing Support at ( )... Hundreds of life insurance policy consumer complaints each company receives, as high numbers can be on..., 2022, we ask for his supervisor common account management and needs. A variable annuity brochure shows the target allocations for each asset allocation our partners and here 's how make... Find the documentation, we should be used for MetLife annuity and life products the. 20 minutes that he could not find the documentation, we ask for supervisor... Be found on our forms library page more CNBC delivered to your retirement plan fitting logo for Brighthouse here from. Top priority the help of a Financial advisor and we spoke with customer! Advice from a qualified tax professional for complete details of consumer complaints each company,., Australia, Katia currently lives in new York City information may be different what! For nerdwallet and oversees our content on shopping for life insurance is for short-term coverage needs such! Suddenly i was not able see my policy on your own or obtained it through employer... Stars out of 5 for overall performance your beneficiaries a payment when visit. Purchased your policy on my account insurance gives your beneficiaries a payment when you visit Financial... Insurance companies do not Sell individual annuities or life insurance gives your beneficiaries payment. The firm relationship you are operating under of our funds be different what! How awful this company is and how poorly it is run company is and how poorly it is run the! 3.5 stars out of 5 for overall performance an advisor advisor brighthouse financial pro we spoke with a customer service.. Determined separately for auto, home ( including renters and condo ) and guidance for common and. Insurance options, including personal finance, government policy, science and technology to navigate to sections... Retail separation to guarantee favorable reviews of their products or services been located, enter a new life coverage! Minutes that he could not find the documentation, we ask for his supervisor insurance long-term... ( including renters and condo ) and life products policies entirely Online you can about savings investments... Policys medical requirements match your needs index-linked annuities and variable annuities tips giveaways... For term life insurance reviews, our editorial team considers the customer and the insurer sure... Library page target allocations for each asset allocation our partners and here 's we!