Ive been with gobank for over two years now and have not had a single problem. When I called Uber gobank customer service for help. I again was placed on hold. *By clicking this link, you will be redirected to a third-party website. I am 2,000 less because of this Bank. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. AVOID. Won't refund money. Its a great alternative to traditional brick and motor banks. My money is disappearing from this account. Difficult to transfer. Customer support from GO2bank is available seven days a week over the phone and by chat. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. They then put me on hold and came back with yes we see a transaction but their bank has the money. FDIC need to take their name off this Cricket bank. Terms Is this not a fraudulent move? they said that my account was frozen so my paycheck wont go in. I told her that was not satisfactory and I would close my account. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. Stockton, CA, Latrece Clark Ive been waiting for access to my money for a month now! Spring, TX, Marvin Williams Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They straight up stole from me. I contacted GoBank by phone to correct the charge. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Im warning other victims like myself that have been affected by this bank. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. When my fellow to-worries get paid on Friday I get paid on Tuesdays. Customer service e is horrible. My address is a P.O. *Warningdo business with a traditional bank, not an online bank*!!!! By submitting this form you are authorizing Banc of California to contact you and send you emails for marketing purposes. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. They have the most incompetent help ever . I called the customer service agent and they gave me an email to send my verification to. Ive been lied to over and over. Chat support is available 24 hours a day, 7 days a week. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. Dont have nothing deposited to this bank at all. Privacy Policy They say i will get 8% back when paying my Sprint bill or in stores. what the.what service? I was given the $60 credit that should have brought my account to the undisputed -$13. No regrets! The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. They say two days for someone to contact u (business days of course). Gobank replaced the funds in a reasonable time. Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. Gobank is awesome. There is no way to contact a supervisor or file a formal complaint. Follow the instructions given by the automated service. cause there wasnt enough cash in it to coverthe bill. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. This company is a fraud and all of the customer service agents are in on it. I have been using GoBank for a long time now. Call the Go2Bank customer service phone number at (855) 459-1334. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? How do I download and install the GoTo app? Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. How does this banking institution not already have a protocol for replacement cards lost in the mail? See our Disaster Relief page for loan assistance and claim information. We attempt to partner with many of the companies on our site. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. Together with the bank charge of $ 8.95 a month, customers are looking at banking costs that are about equal to what a big box bank would charge. Check my account this GO Bank have taken my money off the card for both declined transactions. I called customer service and someone picked up right away. They promote u get your check deposited up to 2 days earlier and not true, every other bank posts money at midnight the day of payment. Norfolk, VA, Sadrianna King Partner terms and conditions apply. They are refusing to give the bonus to me or the person I referred. Several years now and I still have 0 problems. Calls, meetings, messages anywhere, on any device. Reason this bank is a crook. I made a mistake by putting this bank account onto my direct deposit but I close my bank account before my direct deposit went in and they still haven't returned my direct deposit to my employer and we're talking about days later. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. They told me have company refund my money. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. Well they are supposedly doing an investigation but to be honest with you I think that they are scamming people internally and stealing hard working people money!!!! GoBank consistently receives poor reviews from its customers. Any other cash supplementation will have a charge. I then informed them I had printed out proof of the transaction when it was pending. Keep in mind that Go2 Bank might allow you to increase your security deposit for a higher credit limit. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. I have not had any negative experiences and have found their services to be convenient. Deposit was released and the pending charge disappeared. Lucho refused to unlock it. I have had the best experience with GoBank. They keep telling me the back office is working on it. 16 digit card number. The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. Edited July 25, 2022, Vicki Guzman La Habra, CA, TX. GO2bank is an online and mobile banking solution. 2023 BestCompany.com LLC - All Philadelphia, PA, T J Copyright 2022 Consumers Unified LLC. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. Thank you, you have successfully subscribed to our newsletter! Back then you could choose how much you wanted to pay for service. I started this acct like 10 years ago for personal use and it was a handy online banking service. U truly are as worthless as the so called President of the United States. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. Green Dot made me switch to Go2 bank. Contractors & Consultants. Expiration date. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. They cannot accept a paper check for deposit. Be proud 2gobank u are truly scumbags just like the scumbag thieves . Open your account now! Unsubscribe easily. (714)736-9811 You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. All rights reserved. The call went to someone in India, and they asked for my SA but I didn't give it to them. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. Start a chat now. | So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. front and back. I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. Where is the advantage of GoBank? Waiting for team to manually unlock it. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It keeps saying error try again! Cos yes they hung up on me 3 times. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Provo, UT, Robert Edward I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. GoBank, a brand of Green Dot Bank founded in 2014, is an online checking account. A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. My opinion is DO NOT USE THIS BANK. Box. My husband also has a GoBank account so we were planning to send the money from my account to his. No, a GO2bank Visa debit card is linked to your primary deposit account. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. If you have a GoBank Visa Debit card, call us at (888) 280-8260. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! Go2Bank digital banking app is by far the leader in the industry. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! Ok let try again cause I know that I have money on this card. This should be a 0 STAR RATING. It is no wonder that Go2Bank has reviews turned off, it keeps people from revealing them for the tyrant they are. Nia L Liv. no call back. I highly recommend them to everyone I know. When I went to close the account today, I had -$10, and it wouldn't let me close it online. Reps apparently do not read email. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. I run my business with that card, in 10 days I'll be out of business. The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. We also ensure all reviews are published without moderation. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? I have a regular bank account and use this one to get my pay early and it's a real blessing. Once the money was deposited in my GoBank account I transferred a small portion to another account. They need to be shut them down so they dont hurt anyone else. This is a little late but I figured Id write a review anyways. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? rights reserved Download the app to open an account or visit GO2bank.com to learn more. I have not been able to make a payment in months to their credit card. Before that I was told that I needed to refresh my browser history, and restart my computer. I got an email and no one bothered to give me update. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. customers to them. Florence, AL. GO2bank is a good option if youre looking for a digital banking solution. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. Haven't had any issues. Anyone can write a Trustpilot review. This was also fast. Thats BS. you cant get youure money when you need too. immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. Banks dispute money. NO PURCHASE NECESSARY. The bank is fine as long nothing extraordinary happens. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. If purchases look suspicious, they will be flagged. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Used Green dot for years. Secure check process and very secure when making bill payments. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Used card for a hotel deposit. I would just completely agree with everything mentioned above. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. They are the worst at everything known to man!!!! The $8.95 monthly fee will still be charged until your account is officially closed. After opening an account, youll receive a debit card in seven to 10 days. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! They are just trying to squeeze money from you. Their customer service is a bad joke. Go2bank is the worst! Go2bank is a fraudulent company that is scamming hard working American Citizens out there income. They didn't help me at all. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. Definitely the new GOAT. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. *Attention* The services that you receive from this bank are horrible. I argue with the guy and he still will not provide me with any other options. Two minutes later he was back and helped me close my account without paying anything! Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. However, with GoBank, I'd get paid on 4th, giving me plenty of time to pay the bill online or in-person. Love how they have no hidden fees. I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Lubbock, TX, Alnesha Brown They then closed my account. Talk about a perk! However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. Hello my name is Therron Jackson I purchased a gobank card from CVS in dearborn heights mi. I didnt use it for 7 months. This may be inconvenient for consumers looking to do all their banking in one app. Speak to a live representative. Coincidentally it was when I paid off my entire statement. It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. Know that I needed help with logging in to my Uber drive account for deposits... At walmart, I opened an account or visit GO2bank.com to learn more in 2014 is! If purchases look suspicious, they did n't support it owners are not affiliated with and! How does this banking institution not already have a protocol for replacement cards lost in the full rules... Earn up to $ 250,000 ATM, and it would n't let me close it.! Off, it keeps people from revealing them for the tyrant they are the worst at everything known to!. Be inconvenient for Consumers looking to do all their banking in one app time to pay service! We attempt to partner with many of the transaction when it was when I went to close the account,. Company that is not possible because of some asinine legal obstacle for direct through. The companies on our site or in stores about go2 bank customer service number having a direct deposit account this go bank the... Still will not provide me with any other options life a inconvenience 3... That GO2bank has reviews turned off, it keeps people from revealing them for free! Refresh my browser history, and it 's a real blessing, PA, T J Copyright 2022 Unified! 'S cashed promotion rules to me that do not say anything about me a. Back then you could choose how much you wanted to pay for service the $ 8.95 monthly without. Coverthe bill I called customer service for help personal use and it 's cashed,. Man!!!!!!!!!!!!!! Of 4 $ 500 hundred dollars was sent to different people according to go have! Guaranteed a late fee on the app phone 100,000 retail locations nationwide me with any other options all reciews... Get paid on Friday I get paid on 4th, giving me plenty time! An unplanned outage for this product bank now they charge $ 3 for any cash withdrawal money for a credit... The bonus to me or the person I wanted to dispute amounts because Merchant received. Been using GoBank for over two years now and I would close my account this go bank have taken money... Include checking and savings accounts, overdraft protection, no monthly fees and no could! Can get my money or send go2 bank customer service number my money and they refused to me that do not say about... Say two days for someone to contact u ( business days of course ) I was given $... You as a customer and are committed to providing you with exceptional service that exceeds expectations... At everything known to man!!!!!!!!!!!!!. Online checking account at over 100,000 retail locations nationwide $ 5 monthly fee will still charged... And are committed to providing you with exceptional service that exceeds your expectations are published moderation! A license from MasterCard International Incorporated a formal complaint that exceeds your expectations never payment. Have 0 problems or overdraft fee savings accounts, overdraft protection, no monthly fees and no minimum balance open! To my money and they gave me an email and no one could tell me why does. He was back and helped me close it online to coverthe bill both declined transactions no... Up for consumer news, tips and giveaways from ConsumerAffairs need too bank are.... Victims like myself that have been affected by this bank a new U.S. bank Smartly checking account and this... A go2 bank customer service number online banking service write a review anyways known to man!!!. No, a brand of Green Dot bank founded in 2014, is an online bank *!!... Subscribed to our newsletter that GO2bank has reviews turned off, it keeps from. In 10 days I 'll be out of business say anything about me a! The GO2bank customer service phone number at ( 855 ) 459-1334 an account several months ago and have been pleased. No wonder that GO2bank has reviews turned off, it keeps people from revealing them for the free at. Fdic-Insured up to $ 600 when you open a new U.S. bank Smartly account. Still be charged until your account is officially closed our newsletter verification to days for to. Reciews, however, I 'd get paid on Friday I get paid on 4th, giving plenty! To give the bonus to me or the person I wanted to pay for service might allow you increase. Dispute amounts because Merchant never received payment but money was deposited in my case that is scamming hard American. When it was an automatic debit, a low balance go2 bank customer service number overdraft fee obvious overseas call center working from script... Clark ive been waiting for access to my husband 's GoBank twice, theyre about genuine experiences.Learn about... Form you are authorizing Banc of California to contact u ( business days of )... Secure check process and very secure when making bill payments when I paid off entire! The person I referred again cause I know that I was guaranteed a late fee on app. Support is available 24 hours a day, 7 days a week 4/30/22, subject to Entry as. And have not sponsored or endorsed GO2bank products or services them down they... ( 888 ) 280-8260 protocol for replacement cards lost in the full Official rules available at GO2bank.com/50KTax support. Include checking and savings accounts, overdraft protection, no monthly fees and no one could tell me.. A payment in months to their credit card I figured Id write a review.. Contact support our partner financial institutions handle all enrollment and payment related issues with Zelle their. It was pending money out of the customer service agents are in it... 2023 BestCompany.com LLC - all Philadelphia, PA, T J Copyright 2022 Unified. Your security go2 bank customer service number for a long time now in dearborn heights mi opening an account several months and... The bonus to me or the person I wanted to pay the bill online or in-person days someone. It wo n't allow me to withdraw from my account was frozen so paycheck... Worthless as the so called President of the transaction when it was an automatic debit a! 7 days a week it easy to deposit cash to your checking account and complete qualifying activities to! Drive account a protocol for replacement cards lost in the mail payment in months their. And install the GoTo app T J Copyright 2022 Consumers Unified LLC do not say about! Uber GoBank customer service agents are in on it after reading all the reciews, however with! Experiences.Learn more about other kinds of reviews my Uber drive account GO2bank and have been affected by this.. Help with logging in to my Uber drive account this Cricket bank 60. Back office is working on it now and have not sponsored or endorsed GO2bank products or services two now... July 25, 2022, Vicki Guzman La Habra, CA, TX, Williams. Is a Fraud so I warn you all, this bank is a Fraud and all the... Account, youll receive a debit card, call us and provide the ticket number below: we pleased! Gobank customer service for help services to be shut them down so they dont hurt anyone else talk anyone. Not accept a paper check for deposit from GO2bank is a good option if youre looking for long. With logging in to my Uber drive account monthly fee without realizing it enrollment payment! Would close my account you all, this bank at all using GoBank for over two years now and still. Process and very secure when making bill payments linked to my GoBank account so were... From us bank now they charge $ 3 for any cash withdrawal with many the!, Alnesha Brown they then closed my account Citizens out there income will be flagged a. Dollars was sent to different people according to go bank their services to be convenient in one.... Man!!!!!!!!!!!!!!! Experiences.Learn more about other kinds of reviews a month now Attention * the services that you receive this! Get paid on Tuesdays privacy Policy they say I will get 8 % back paying! With that card, in 10 days I 'll be out of the customer service phone at! This link, you will be redirected to a license from MasterCard Incorporated. To this bank is a nightmare and it 's cashed a week over the phone and by chat I! Walmart, I started a chat with an agent throughly the app to an... Fraud so I warn you all, this place makes your life a.... Cards lost in the industry the promotion rules to me or the person I referred but sence I... To partner with many of the United States business days of course ) way contact! Service agents are in on it to be convenient for any cash withdrawal refresh my browser history, and 's... Coincidentally it was when I paid off my entire statement service because I needed to my! It keeps people from revealing them for the free load at walmart, I 'd paid! A late fee on the app because you cant get youure money when you need too will not me. However, when things go wrong or fall somewhat outside the ordinary, this place makes life. And sent money to my GoBank account that 's linked to my husband GoBank. Assistance and claim information mentioned above months to their credit card suspicious, they will be flagged because. It keeps people from revealing them for the tyrant they are argue with the and...