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No additional deposits are required for Reward Stay reservations prior to arrival. When redeeming Hilton Honors Points for a Reward Stay, Members must either book a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the U.S. or Canada for reservations and advise the reservationist at that time that they will be using Hilton Honors Points. You can also purchase Points at any time so you have enough Points to redeem for a reward room. Documentation (as defined in Accrual of Points) must be furnished within 90 days of stay in order to count toward tier-level qualification. Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. When payment of a resort charge is required, check individual hotel for availability of included Amenities. Put the day/time and place your electronic signature. Members who reach gifting qualifications by the end of the calendar year will be able to elect which member will receive that gift of status and must make that election by the following January. Offer is valid for new event bookings only. See the Terms and Conditions below or online at Rewards which apply to each specific Reward. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online, via Hilton Reservations and Customer Care, by telephone or through the mobile app. Let me know when it posts. We have extended the amount of time required to keep your Hilton Honors account active from 15 to 24 months. Under the MY STAYS section, youll see a Missing Stay link: click on it. Hilton Honors discount does not apply to all available rates. You can choose to receive a Hilton Honors Monthly Statement via email for regular updates on your account activity and to see how close you are to your next reward. From car rentals to credit cards and wine clubs, Hilton Honors has hundreds of partners around the world - and each one is another opportunity to earn more Hilton Honors Points. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date. Elite members will rollover their elite qualifying nights even if they have downgraded status during the year. When redeeming Points online, via phone or the mobile app for Hotel Reward Stays or exchanging Hilton Honors Points for airline miles through Reward Exchange, Points will be deducted from the Member's account automatically upon Member completing the redemption transaction. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses (e.g. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit. Members may use full Hilton Honors Points to book a complimentary standard or premium room. All Hilton Honors Program Terms and Conditions apply to Hilton Honors Mutual Fund accounts and participants. To be eligible, transfer must be requested and all required documents and information provided within one year from the date of the Members death. Incidental charges billed to a master bill are not eligible for Point credit. Yes, qualifying nights in excess of those required to qualify for elite status level in the 2022 calendar year will count toward earning status in 2023. Free Night Rewards redemptions are subject to Hilton Honors Terms and Conditions; see Hilton Honors Terms and Conditions. Earning Points How many Points will I earn on my stay? A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Participating hotels within the Hilton Portfolio and Reward types may change at any time without notice at Hilton Honors sole discretion. Any elite qualifying nights earned through a promotional offer (i.e. Claims may not be resolved through any form of class action. Should you need assistance with a reservation that cannot be modified online, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. Example: If you book two rooms at the same hotel for a one-night stay you will earn Hilton Honors Points on both of the rooms, but you will only receive one-night credit total toward achieving the Milestone Bonuses and toward elite status qualification. Specific Program benefits and services have been established for all Members; however, benefits and services offered by hotels within the Hilton Portfolio may vary. Hilton Honors Points can be transferred to another Hilton Honors Member in increments of 10,000 Points at a nominal processing cost. Local currency will be converted into U.S. dollars weekly, using a published rate of exchange in effect at time of conversion. Starting at Silver, at the end of the calendar year, any qualifying nights in excess of those required to qualify for your elite status level will be counted toward your elite status qualification for the following calendar year (January 1st to December 31st). Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Confirmation document. Rewards requests placed by telephone will require the Member to provide account verification. Hilton has a lot of difficulty posting preferred car rental partners points. The published conversion rates are part of the contractual agreements between Hilton Honors and our exchange partners. Find the Hilton Hotel Reservation Form you require. On the left hand side, youll see a column with different sections. If credit has not appeared within those time frames, you can easily request credit for a missing stay right from your online account. I stayed at a Scandic in Oslo 3 weeks ago. Youve landed in the Missing stay request form. Upon receipt by the airline/rail partner, your Hilton Honors Points are converted to miles and posted to your account. To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. Base Members will not be eligible to rollover elite qualifying nights. Three total years at Diamond status (years do not have to be consecutive). You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. The member who is gifting the status must elect which other member will receive the gifted status by 11:59pm EST on January 31st of each calendar year. Hilton Honors Points Earning Points Can I earn Points for a past stay? Members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. All purchases must be made in U.S. dollars only. Hilton Honors membership, earning of Points, and redemption of Points are subject to Hilton Honors Terms and Conditions. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. All qualifying nights are eligible to roll over. Elite Rollover Nights will be applied toward earning and maintaining Elite tier status to meet the night qualification for the Diamond Elite tier. *, Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites, and Hilton Garden Inn.*. You will earn only one stay credit (including credit toward Hilton Honors elite tier qualification) and only one mileage credit. Travel Rewards are normally valid for one year from date of issuance though Hilton Honors may, from time to time, offer Rewards with shorter validity periods. Determining all other incidental charges that count towards earning Hilton Honors Points varies by brand and type of charge. Once verified, the member will have elite status for the next 365 days. Lifetime Diamond Status will be awarded to select Hilton Honors members, who have completed Diamond Status for at least 10 years (non-consecutive) and who have completed stays totaling at least 1,000 paid and/or reward nights OR who have completed Diamond Status for at least 10 years (non-consecutive) and who have earned at least 2 million Base Points over life of membership, pursuant to the standard Hilton Honors Terms & Conditions. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. Where can I find my Hilton Honors Member status? Hotels within the Hilton Portfolio may reserve credit against a guest's credit card for costs of services in addition to applicable room rates. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in his or her account. Sign into your account and submit a Missing Stay Request form. If you've been a Hilton Honors Member for at least 12 months, you can earn Points for past stays within the year. Voided Rewards will not be honored. Membership rates are subject to availability at participating hotels and resorts within the Hilton Portfolio. Hilton Honors sends requests for mileage conversion to the participating airline/rail partners at least once a month. **Standard WiFi is free. There are many ways to earn Hilton Honors Bonus Points at our hotels and with our partners around the world. In order to register for the promotion, you may need to update your password first. Example: If you reach 30 nights in July 2022, then you will have until January 31, 2023 to elect which Member receives Gold status. If you would like to make a request pertaining to your personal data, please complete the form below. There is no limit to the number of Base Points that Members may earn during a stay; however, Hilton Honors may review and adjust the amount of Base Points earned on any stay in order to ensure accuracy and compliance with these Terms and Conditions. Prices are updated continuously and may change in real time. They will be credited to member accounts automatically throughout the calendar year in accordance with the Hilton Honors Terms and Conditions. Please refer to our Privacy Policy for details. Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. to reset it. Hilton Honors Points Your Points balance After my stay, when will my Points show up on my account? } Use one of our [Hilton Honors credit cards] (https://www.hilton.com/en/hilton-honors/credit-cards/)) and you can earn Bonus Points for purchases, big and small. 5th Night Free: For every Standard Room Reward stay of five or more nights, every 5th night is free. Event Planner Bonus Points must be awarded for meeting room and guest room charges; eligibility of all other charges is at the sole discretion of the hotel. If guest rooms are included in the contract, Members who reserve and pay for rooms under their own account are also eligible to earn Points for stays in accordance with Hilton Honors Terms and Conditions. A new page will appear. Honors agents are usually pretty efficient on the phone. Something is wrong with their systems. Iberia The elite rollover nights will be a calculated in excess of the elite tier status level as of December 31 before applying the calculation. Weird. Complimentary in-room and lobby Premium Internet access during stays at Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. (which I've already switched over to Hilton) wane. Online Point redemption for Hotel Reward Stays requests. Find your existing reservation now. To earn Hilton Honors Points or credit toward tier status for hotel stays, a Member must be a registered, paying and staying guest at a participating hotel within the Hilton Portfolio and meet all of the conditions described herein. Youll have to call in for that one. At Qasr al Sharq, all Members will receive two complimentary bottles of water per stay. Learn more about using Points for hotel rewards. By using or Expedited Check-In, the Member consents to the reservation of such credit by the hotel as part of the agreed-upon cost of service. The Hilton Honors Daily Food & Beverage credit is available to members in the United States based on eligibility, at participating brands and their designated credit values. Member status What are the Hilton Honors membership tiers? Eligibility requirements are below -. For more information on the earning rules when booking multiple rooms, please refer to the Accrual of Points terms. Requirements for membership tiers can be viewed in the Hilton Honors Membership Tiers section. The failure by Hilton Honors to exercise rights granted to Hilton Honors hereunder upon the occurrence of any of the contingencies set forth in this agreement will not constitute a waiver of such rights upon the recurrence of such contingency. Once reaching 60 nights in 2023, a member will be able to gift Gold status; upgrading that status to Diamond will be achieved once they stay 100 nights in the year. So your next getaway is closer than ever. When you manage your profile online, you have the opportunity to provide additional information about your preferred airline partners and your loyalty program account numbers with them, your room type preferences, your language preferences, your credit card account(s), your preferences for receiving news, offers and information from companies that are part of the Hilton Portfolio, and to create a User ID and password. These Amenities are offered solely at the discretion of Hilton Honors and the individual hotel. Earn by staying at our hotels and resorts. Hilton Honors member benefits for Mutual Fund accounts may be extended for up to two rooms, provided both members are present and have a room registered in each members name. The friend must login to the elite status gifting landing page using their Honors account credentials and then enter the claim code. Membership in and application for membership in the Hilton Honors Program is void if prohibited by law in the country of the Member's or applicant's domicile. You can refer to my. No resort fees on Reward Stays booked using all Points, or for Promotional free night stays (e.g., issued by credit card partners, etc.). Bonuses will be applied to stays in the order they are posted to the Member's account. However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. Hilton Honors Gold status offers you a world of privileges and benefits 2 when you book direct with Hilton: Enjoy Space-available room upgrades to preferred rooms at select brands 3. These offers roll-out every 3 months. General cancellation policy: cancel 48 hours prior to arrival to avoid cancellation penalties. (function() { Or earn Bonus Points for renting a car or shopping online. In the past when this has happened (rare for me) the issue would always be fixed within 3-4 days after reporting it. Hilton | Hilton Honors - New to Hilton - I am new to HH having received a gold card out of the blue (I think due to my BA Exec Club membership). Early departure fees, deposit and cancellation restrictions may apply and vary by hotel. Such hotels within the Hilton Portfolio may omit for purposes of Point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. Could you please tell me why the stay doesnt show in my account. Any Points offered in conjunction with specific hotel stays will be considered earned when the stay has been completed, fully paid and added to the Member's account. And for the Hilton corp reading this, and for FWIW, I view . YES YES NO. Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. Unless otherwise stated, quoted rates are per room per night, based on single/double occupancy and do not include taxes, gratuities, incidental charges and resort fees (if applicable). })(); Book your trips direct thru us Reward Stays are not subject to blackout dates or capacity controls. Each Hilton Honors Member is limited to sending no more than five hundred thousand (500,000) Points and receiving two million (2,000,000) Points via Points Pooling or Transfers combined per calendar year. The hilton request form on. Home Your account Reservations Hilton Honors Points Check-in / Check-out 2 rooms for 7 nights apiece on awards stay. How do I upgrade my Hilton Honors status? To see tier qualification terms, please refer to Member Benefits terms. Minimum Points purchase thresholds may apply to Points purchases. Example: If you book two rooms at the same hotel for a one-night stay you will earn Hilton Honors Points on both of the rooms, but you will only receive one night credit total toward achieving the ability to gift elite status. Additional personal information that we collect includes information that you provide when you enroll in the Hilton Honors Program or when you manage your profile online. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeiture of such Points, and may be grounds for the forfeiture of all Points in the Member's account and/or the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors sole discretion. 684369732 This is my Hilton Honors numbers. Event Planner Bonus Points can be awarded on charges up to $100,000 USD. Hilton Honors Marketing Partner Rewards may be substituted with an equivalent Reward by Hilton Honors at any time without notice. What happens to a deceased Member's Points? Members will not earn Points or promotional miles for hotel stays redeemed with a Marketing Partner's discount/free certificate (e.g. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access. The Hilton Honors Event Planner program is available globally at participating hotels in the Hilton portfolio. Example: If you were gifted Gold status on August 1st, 2022, and completed 7 qualifying nights in 2022, enough to qualify for Silver status in 2023, the downgrade to Silver status will be shown in your account on August 2nd, 2023. Updated October 20, 2020 08:57 There are several reasons why Hilton Honors Bonus Points earned could be missing from your Hilton Honors Dining account. Activate your online account Not a member? During enrollment, we require that you provide your name, physical address and e-mail address. Making a reservation is also easier as a Hilton Honors member since your profile information can be automatically entered into forms. Internet Access and Bottled Water benefits may be included in resort charge, where it applies. The pricing of reward nights flexes on factors such as the hotel, the level of daily demand, and the room rate. Members will earn 10,000 Hilton Honors Bonus Points at 40 eligible nights and 10,000 Hilton Honors Bonus Points for every 10 additional eligible nights thereafter during a calendar year (January 1st through December 31st). They will find the booking and apply the bonus points on the spot with you. The term "hotel within the Hilton Portfolio" as used in these Terms and Conditions is defined any hotel that participates in the Hilton Honors program. Once an Exchange is made, it cannot be reversed or undone and expediting fees cannot be refunded. All Rewards are subject to certain restrictions. Hilton Honors Program membership and its benefits are offered at the sole discretion of Hilton Honors, a wholly owned subsidiary of Hilton Domestic Operating Company Inc. Hilton Honors is defined as Hilton Honors Worldwide, LLC, its subsidiaries, affiliates, officers, directors, partners, employees, and agents. It should post by 24h-48h, give it some time especially if you had a weekend stay. Members outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. After earning a gift of Gold or Diamond status, members will have until January 31st of the following calendar year to use that gift of elite status. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member: Diamond status extension - Eligible Diamond members will have a one-time opportunity to extend their Diamond tier status if they will not requalify via stays/nights/Base Points. A member can gift Gold status to one member, and gift Diamond status to another member. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge; or is an All-Inclusive property. *, Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton and Hilton Garden Inn.*. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. Members residing outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. No, customers can only have one Hilton Honors account, so you can only gift status to another Hilton Honors Member. All eligible charges for both rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in. Donate Hilton Honors Points through the Hilton Honors Giving Back Program Failure to take action (a), (b), (c), or (d) described above within the prescribed 90-day period will result in the forfeiture of all accumulated Points, and after five years of inactivity, the deactivation of your account. The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests. Elite members are only able to roll over nights. Elite rollover nights will not count toward Milestone Bonuses and will only count toward a member achieving the next status tier. In the U.S. and Canada (toll-free): 1-800-548-8690. Bonus Points earned on Base Points do not count toward Elite tier qualification. As part of the Hilton Honors Expedited Check-In program, Member consents that Hilton Honors may act as Member's agent for the limited purpose of signing the Hotel's guest register. Base Points earned will count toward Silver Elite tier qualification. Jan Wed. 1 Room, 1 Guest. This is what I received:-Waited 3 weeks after the stay to check for a posting.nothing.-Faxed in the missing stay request and copies of the bill Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. Example: If a member receives a gift of Gold status on June 1st, 2022, then the Gold status would expire on June 1st, 2023. Hilton Honors members must be the registered, paying and staying guest to qualify for on-property benefits. Hilton Honors may require official documentation evidencing death or dissolution of marriage. Each spouse participating in a Hilton Honors Mutual Fund will be issued the same Hilton Honors account number. All nights earned above the member's tier will rollover into 2023. Hilton Honors members' new passwords must be at least eight characters, contain one upper case letter, contain one lower case letter and contain one number or one special character. Checked out of HI Bremerton, WA two weeks ago. If you are making a reservation by phone, please request Hilton Honors Discount. Hilton Honors Discount is only available for up to two rooms per member per stay. Married couples who became Hilton Honors Mutual Fund Members prior to April 1, 2004 may participate jointly through Hilton Honors Mutual Fund. Hilton Honors Silver Elite membership will be awarded to Members with 4 stays, 10 nights, or 25,000 Base Points earned in a calendar year. 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