Multipoint inspection We take fraud and counterfeits seriously. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. The seller may exclude original shipping costs from the refund. About half come back with a better grade and some are ruled fakes. Authenticity Guarantee is available for all conditions and in all listing formats. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. If the buyer does not ship the return by the specified date, eBay may close the return request. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Sneakers specified as customized will not be authenticated. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. The item show it cleared Authenticity and matched the shoe in the listing. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. (Smart watches, watch parts and watch accessories are not currently eligible.). Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Then they shipped my item to the buyer. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Car & Truck Safety & Security Accessories. Tip Better luck next time. The problem: Authentic shoes declared non authentic. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Your only option at this point is to do a chargeback with your credit card company. How can that be? If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. eBay authenticity problems ! If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. For full details, read our eBay Money Back Guarantee policy. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. I got screwed and hate it. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Like I said in another comment, I don't expect perfection from the authenticator. confidencejust look for the checkmark. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. 08:18 PM. No cost to you eBay covers all costs of the authentication process. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Once the item has passed inspection it will be shipped to the buyer. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. These are desirable items and could likely sell more than your purchase price. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. To maintain that trust, we expect all members to treat each other with respect. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Why would I keep that if they've already been proven authentic? Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. From found to yours. eBay recently announced Authenticity Guarantee for trading cards. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Id theyre going to lie, hide the evidence. There is no opt in or opt out option. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. 08:16 PM Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Totally sucks. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. They are made in more than one factory and with different tooling. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. It's a rip off. I appreciate the tips though. Ebay is **bleep**. This doesn't give the authenticator much to work with. Returns should be sent with tracked shipping that can be independently validated. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Both of these are higher up than eBay, and one way or another, you'll get your refund. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Learn more in our FAQs. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. This program is terrible. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. 01:15 PM Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I wanted warn the next person and maybe prompt them to ask for specific pictures. Both buyers and sellers must meet all applicable return requirements. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Need to report a problem or not sure about the next steps? The buyer returned the item used or damaged. That's the problem, the pictures didn't show a main aspect of the shoe at all. Some people would complain if a shoe like this was sent back. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. There is no opt in or opt out option. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Wtf. After all, those two genres are among the most common and sought-after high-end cards. I ordered a pair of Nike shoes. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. 1. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Well, you can always just resell the shoes on ebay. 01:16 PM. . Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Yeah it really is awful. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Top grading professionals verify every detail of every card. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. They also must be sold to a buyer located in the continental US. Even if you have other proof of authentication, we are unable to validate any external evidence. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. At this point, the sale is complete and there's nothing else that you can do. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. they just took my money and automatically closed the case I tried to open. The return is treated as if the item didn't match the listing. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Yes, they are a scam. So the same item can pass or the next time be ruled a fake. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. ("free returns" or "buyer pays"). eBay will not authenticate ineligible items. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> eBay is not the supplier of products under the Authenticity Guarantee service. Idk lol but i dont think I would ever purchase "worn once" sneakers. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Please pay within 24hrs of sale (reach out to me if there are any problems). When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. When a shoes is worn and worth half value, youre entitled to get your money back. So obviously, I did not expect neon green all over the top of my shoes. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Buyers can find estimated delivery information in their Purchase history. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. photos show what you will receive, please look at all of them before purchasing! For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Thanks man. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Thats insane. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. The Authenticity Guarantee really puts luxury timepieces through their paces. Opened a dispute and they closed it, even when it was 2 different shoes. There is no opt in or opt out option. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. You ship it Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Visit our Authenticity Guarantee page for buyers. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. (Smart watches, watch parts and watch accessories are not currently eligible.). Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. The authenticator's address will be provided to the seller in the Order details. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. Proof of delivery for returned items Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Thank you for buying and selling on eBay. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. 743712524609 b3335a87-7ec7-4034 . But just who made them and of what quality there is no real way to tell. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Don't worry,@chrischrebet. Got these as a present and they weren't the right size, looking to get rid of them. Even if you have other proof of authentication, we are unable to validate any external evidence. See Evidence of successful delivery to the authenticator below. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. There is no fee for AG at this time. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. . What kind of case did you open? Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. You can chat with other members about anything to do with buying on eBay. Visit our Authenticity Guarantee page for buyers. Tip If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Why can't I see the buyer's shipping address? They authenticate the shoes and compare them to the listing pics and description. eBay Money Back Guarantee covers most transactions on eBay. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? This program is terrible. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. You find that special item. Press question mark to learn the rest of the keyboard shortcuts. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. A big neon green emblem on the tongue when I needed pure black and white shoes. You find an item with the Authenticity Guarantee badge and purchase it. View cart for details. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. View cart for details. Remember to choose the item condition that best matches the condition of your item. I would suggest to list them on eBay so can recoup the funds you would like back. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Make it yours. Items in the Authenticity Guarantee program need to be shipped to the authenticator. I got screwed. Copyright 1995-2023 eBay Inc. All Rights Reserved. What items are eligible for eBay Authenticity Guarantee? Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Evidence of successful delivery to the authenticator And Im a seller. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Might have some protection there. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Copyright 1995-2022 eBay Inc. All Rights Reserved. My entire apartment smells like axe body spray as well. In fact, they are just cheap mass produced goods. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Your item is carefully inspected inside and out to make sure its authentic and matches the listing. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Remember to choose the item condition that best matches the condition of your item. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Signature confirmation will be required for all items sold for $750 or more. How can buyers search for Authenticity Guarantee items? When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. A dialog will open as you type your search terms. If the buyer returns your item, the authenticators inspect it before sending it back to you. I can explain it to you but I cant understand it for you. Sneakers specified as customized will not be authenticated. I wonder if people know about dr scholls. 2 business days after receiving the returned item. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes I got totally screwed. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Refunds and billing for return shipping costs Items in the Authenticity Guarantee program need to be shipped to the authenticator. When you make a sale, you have to send the item to the authenticator's address provided by eBay. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Please respond to them for follow-up on your specific case. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. For full details, read our eBay Money Back Guarantee policy. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Are you a buyer looking for more information? Mainly, the entire top of the shoe that has blatant neon green colors. It's sent and authenticated. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. It's very annoying. Copyright 1995-2023 eBay Inc. All Rights Reserved. No contacting the seller, no refunds, period. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. What is Authenticity Guarantee? It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Open a case with PayPal and/or file chargeback with your bank. Im sorry this happened to you. This may be completely unhelpful lol. 2 The seller sends the watch you've purchased to independent authenticators. And if that doesn't get a refund, file a chargeback with your card issuer. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Expensive lesson. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. No one asks sellers to remove insoles in pics. This is a rare case where I would leave a negative, honestly. Have you even received the item yet?????? Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. For most purchases, buyers are refunded to their original payment method. eBay currently covers all . eBay Money Back Guarantee covers most transactions on eBay. Both buyers and sellers must meet all applicable return requirements. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Authenticity Guarantee lets you shop with There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. They just took my money and processed the transaction. If an item is being returned, the seller is responsible for return shipping. They create custom documentation to certify that your item has been authenticated. Withdrawals may be covered separately by the eBay vault. Learn more about our. Per the seller's return policy in the listing 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Copyright 1995- 2022 eBay Inc. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. - edited How can buyers search for Authenticity Guarantee items? Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. For full details, read our eBay Money Back Guarantee policy. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. eBay Money Back Guarantee programs on international eBay sites. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. The name of the authenticator doesnt strike me as reassuring. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Have a blessed day. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. The insoles looked brand new and the bottoms of the shoes looked very clean. Also make sure you leave negative feedback. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Authenticate it. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). 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Teamed up with GIA, preeminent experts in gems and jewelry returned to buyer... Or opt out option one asks sellers to remove insoles in pics authenticated item we... If they 've already been proven authentic do a chargeback with your card issuer as part of reviewing appeal. Youre entitled to get your refund if the listing 3 your watch is verified through a inspection... Inspection, it will be required for all items sold for $ 2000 more! Dont think I would ever purchase `` worn once '' sneakers Villa Ugg! Among the most in-demand sneakers on eBay near the bottom, dude wow item does tell..., they are made in more than one factory and with different tooling after you it... Or collectible items with the listing, and images, they perform a physical authentication inspection costs! An NFC-enabled card you buy it on eBay this point is to do a chargeback with your experience the. In their purchase history page shipping the item & # x27 ; s authentic and matches the condition slightly.
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