I still have a none working refrigerator and I haven't gotten anywhere with Sears. Called LG who sent out a repairman a week or so later. Highly recommend staying away. On top of that I have to keep my warranty for a year which is about $600. I want a new one as well. They said the $99 will go toward labor if I have the repair done. I called Sears and they said its under warranty but they have to send a diagnostic tech out to diagnose for $99. I bought a Kenmore Elite Trio in 2006. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Our fan was making loud noises which stopped when we opened the door on either the freezer or the refrigerator. New Compressor is the"UPDATED UNIT with UPDATED SOFTWARE in the PCB. Lost couple hundred dollars in food and still without a refrigerator or an estimated time of repair at this point. I didn't spend Kenmore Elite money to get an LG but that's a different story. To the group of investors who bought out Sears, you can stick this brand up your giggy! I will be waiting on your response. Now out of warranty and it took 2 weeks for service tech to come out, to say it's now the fan. Stacy Layton. Compressor failed in Aug 2019. It is not very complicated and you should have no trouble understanding the information. I called Sears repairs, the soonest they could get a repair person out was November 17, 2022, almost a month wait. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. It has a tube heater, but you can't get to it. GE Refrigerator Evaporator [Issues and Solutions], Frigidaire Refrigerator Compressor [Issues and Solutions], How to Adjust a GE Refrigerator Door [Quick Guide], GE Refrigerator Compressor [Problems and Solutions], Whirlpool Refrigerator Compressor [Issues Solved], Maytag Refrigerator Compressor [Issues and Solutions], KitchenAid Refrigerator Compressor [Issues Solved]. Worse encounter appliance wise I have ever been a part of. Sears sold me a faulty refrigerator and they will not stand by their products and replace when they are faulty. Purchased a Kenmore (LG) 4 door refrigerator model 795.72493.611, November 23, 2016. The compressor itself may be defective. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. 8.when servicing the evaporator, wear gloves to prevent injuries But waitcalled sears for repair and I get Mar 22!!!!! Production date says 2019.05. Sears wanted $300 more for labor costs than my local guy. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. L G will not recall. Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". Somethings wrong with the fridge you scream. Tech put his hand on the compressor and said it was way too hot. He did see notes regarding the seriousness of my situation. Afterward, reconnect the refrigerator to electric power or power up the circuit breaker. Wow, I am distraught. Purchased my Kenmore Elite 795 for $ 2500 in May 2016. Just a month ago it stopped working. Purchase in July 2017. . What about the 4-door models of the #Kenmore Elite (specifically, model # 795.72483.411). She is widowed so her refrigerator does not get used as would a normal size household. This website is a partnership among six federal agencies. Checked consumer reports as well. My Kenmore Elite 74015 30.6 cu. I have bought two Kenmore Elite Refrigerators and both compressor has went out , and I am having a hard time getting them fix I haven't the Item a year before they go out, I need them fix. I thought this would last my family at least 10 years but only 5. serial # 702KRJUO3228.I have bought a lot of LG products but after this I won't. I am losing big from this purchase. Call Sears they would be able to ilook at it in a month. Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. Need expert help? And when one no longer works after years of use. I Called repairman cost me $98 for him to come out and check it. This week I came home and found water dripping from the ice dispenser. But once in a while, you will find one failing. It helps to take pictures of wire and tube connections as you remove each one. We purchased May of 2016 3 years and 1 month later compressor dies. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. they said warranty has run out. I resolve (with irritation) my own problem. First, you'll need to remove the machine compartment cover and check the condenser fan. Still not working best to contact an appliance repair technician to help resolve, Maybe you have been noticing over a few weeks or days that the water pressure from the dispenser is reducing. The digital controls were simple to operate. I AM LIVID!! In August 2019 at 15 months old, the compressor went out. I bought it in 2017. It is being replaced by Sears under warranty . Then the condensor fails, causing cooling failure. In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. Wonder why they are going out of business.hmmm. I ordered a compressor went back out recover the refrigerant replaced filter dryer Brazed in a the new compressor. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. Now Sears looks bad and definitely will not buy another LG fridge. AVOID BUYING LG products. First one we thought was odd but 2 in 9 years. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. Approximately six years ago, we purchased a complete kitchen package of Kenmore Elite products - refrigerator, dishwasher, microwave, and stove. I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. Then, fix the tube in the middle to a vacuum pump. We bought a Kenmore side by side refrigerator in 2020. Took 3 repair calls to fix no parts untrained tech. If there is no continuity, replace the relay. It helps to check them from time to time, especially if you have pets that shed hair. ft. Side . After several attempts I finally got in touch with Sears Home Repair. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. On June 9th. Kenmore fridge door not closing properly due to worn seals, tilted hinges, crisper drawers sticking out, or misaligned shelves. Kenmore is an excellent refrigerator brand. The Sears repair technician told us it was a known issue with LG Compressors. Lash Boost. The builder that did my house had Sears as the appliance supplier unfortunately. Would certainly like compensation not only for repairs, but for all the lost food. But my Kenmore elite how did little less than two years the compressor went up now Im trying to find a way to have it fixed because I absolutely love the refrigerator contacted American Sheld they sent somebody out however they could not fix it because there was still a warranty on this modelWould like to know what to do next to be able to get this taken care of. I asked person if he knew difference between Warranty and Recall. Terrible junkbiggest regret that we trusted Sears for our one time buying updated appliances. $450 to get it fixed under warranty make sure you get the new compressor, the old models may last a week to a couple of years according to the tech. I am living on social security and have very little extra money to cover these repairs to my refrigerator. We were happy with this unit until now! i purchased a LG double door refrigerator at Home Depot. I was trying to get a expedited dispatch. Please keep in mind, at this point we had to throw away about $300 worth of food from our fridge due to the compressor going out. I worked fine until Sept of 2022 when it stopped cooling. I purchase a Kenmore Elite refrigerator in 2016. We bought our LG model number. Kenmore uses a failed LG compressor that's had 2 class action lawsuits cuz it's CRAP . I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. ;-). It will take a week for tech to look at the compressor. Looks like another class action lawsuit is needed for these Kenmore refrigerators (apparently shady LG parts STILL being used ! Wanted refund first day ,Frank's Appliance persuaded me to keep it . Refrigerator stopped cooling on August 28, 2020 while still under warranty. Purchased my LG 3 door refrigerator 11/2016. Our fridge went out 1 year 5 months after we bought it. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? Within 3 years the compressor went bad. Any help would be appreciated. You basically have two sides filing suits against each other with their lawyers. What a disaster. Does anyone know if the LFXS30766 model included in this? It is also the most awarded and consistently ranks in the top ten best refrigerators. Stopped cooling June 28, 2018. That we should purchase a new refrigerator. I am not sure what the point to all these complaints if we can't get anyone to listen. Sometimes, the condenser fan makes a noise and needs to be cleaned. I have a Kenmore Elite Refrigerator/Freezer, Model 795.74023.411. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Was told the compressor overheated & refrigerant leaked out. Yesterday it stop cooling altogether. I am a 69 year old widow. possible issues That Can Cause Kenmore Elite Refrigerator To Stop Cooling: Evaporator Fan Frosted Over Damper Control Malfunction Defrost Thermostat Burnt Compressor Start Relay Failed Compressor Failed Sealed System Freon Leak 1. I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. digital controls; an external water dispenser; an air filter; dual evaporators; a door open alarm; a beverage . I want it replaced or repaired. If all you do is replace . Manage Settings They told me labor was going to run me $300 but the $89.99 goes towards the labor. No appointments. Because sears left Canada I had to pay for repairs. When we stated the food loss is over $1000, the rep said "I never said we would cover the food loss, just help with it.". Compressor in 2014 or 2015 Kenmore Elite professional is gone!!! And the compressor would overheat if the fan no longer operates. Hers quit cooling or freezing this week August 23, 2022. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. So I asked them to void my credit card and another hour on the phone Just for that, so about 2 hours total time wasted. They last about 2 years and are unreliable. I am beyond mad!! What recall? I called the automated system to schedule a technician to come to our home. I have own this Kenmore elite refrigerator sine 2018. By August 2020 developed a noise. If there is a lawsuit please sign me up, as I know in my heart I will not be compensated. Kenmore Elite product is designed and manufactured for years of dependable operation. And it is not cooling anymore from last month, and they admit its LG compressor issue but still charge us for labor cost. He replaced the part and mentioned that it may not work and something major could be wrong. Needless to say, I will never engage in a product or service from Sears. I just had the same issue as Jayme. The compressor is not running. I hve an appt for a LG repair tech to come out to fix this Friday. July 17, 2021, my Kenmore Elite stopped all cooling/freezing. It will not hold a charge of freon. Other repairmen told me it shouldn't be more than $400 for labor. They won't even provide me with a new compressor.They won't help period. When this happens, the fridge will start to warm and food will begin to spoil. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. We did not buy the extended warranty. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). He mentioned these go bad all the time. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. If you find a circuit that is open, you may have to replace the compressor. They told me to call Kenmore. Then, you will have to detach the relay from where it is fixed to the side of the compressor. This claim is based on thousands of complaints that have been posted to online forums as well as the LG website itself. The only reason I did not get an Elite was I wanted smudge proof on the doors and the Elite did not have it at that time, everything other than the Elite tag is the same. I didn't see my model mentioned in any of the current class actions. This brand of fridges is only available at Sears. We purchased this item from Sears 5/2017. A compressor is supposed to make a noise, albeit a quiet hum. After numerous calls, no one would touch it. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. Sears, BEware i will be filling a lawsuit against your company once all this settles. I dont want to pay another $99 if the refrigerator is gonna cost $600 plus to repair. They can not charge for labor only diagnostic the recall and extended warranty covers the repair. For labor. 2015 Kenmore Elite Model 795.72483.410. going to cost you $20 in fuel. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Well have wait and see! I wasted three hours calling Sears and affiliates to schedule service tech. After 4 (12/09/2021) years the appliance stopped cooling even though it sounds like the motor is running. They sent three repairman to fix it. Anna said it wont cost more than $300 to repair the compressor. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. The next day a service tech came and said the motor and the fan needed to be replaced and quoted a price of $425. It just now quit cooling. But like all products, . I have a Kenmore Elite refrigerator bought 3 years ago. Freezer and Refrigerator quit keeping product cold. Says they will not replace just the compressor. My hubby was able to fix and it worked for another year. Called LG back to see if they would compensate the labor costs based on the age of the device. We were told this is a bad compressor by LG. Remove your Fischer & Paykel refrigerator from the wall. Set up the system and said there is no pressure. They want $169 to do diagnostics and then labor changers completely unknow. Compressor has failed in August of 2022. I'm disgusted! Sears Kenmore model # 795.72493.611. Took two weeks for Sears to send a repairman out and another two weeks for them to get the new compressor and install it. COMPRESSOR wnt out 10 weeks ago. Replaced FF evaporated. Initially I was told the technician could not be booked until July 28, but thankfully I checked 10 times a day or more and was able to grab an earlier date due to a cancellation. I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. After leaving the refrigerator compressor did not reach the point of cooling or freezing. every time this happens the food in the upper part of the fridge heats up and all the food spoiles . If its loose or twisted, you may be able to reposition it temporarily, but it should be replaced. Still may 9th. when this happens the food thaws and then refreezes over and over again until the unit finall failes. 3M Dental Crowns. Our 4 1/2 year old Kenmore Elite just stopped working. What: Viking voluntarily recalled 45,000 bottom freezer and built in side-by-side units (36" and 48" wide respectively) on units purchased between July 1999 and April 2006. This is a faulty design problem and I would like a better more reliable replacement. The back of the fridge should be slightly lower than the front. I just want my ice maker fixed and tired of mopping water that leaks through the dispenser, that is going to ruin my new floors. And if the compressor is a linear one, you cannot connect the terminal connector to the original place. Place the second probe on the pins by the side of the compressor. Linda O'Beck. The fact that LG was well aware of the problem with the compressors, I would certainly like to think my refrigerator would be included in the settlement. But I was told it might not last. Pure frustration! We made an appointment with Sears technician but they failed to show up. Sears has TERRIBLE customer service. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. Purchased a Kenmore Elite bottom freezer refridgerator model 795-7313 at Sears. How I long for the good old days, when American made products were made reliable. 2015 Kenmore Elite Model 795.72483.410. I think we would be better off going somewhere els. Not covered under the warranty which is good for 1 year. A malfunctioning thermistor can keep the compressor from working. July 20, 2022, the refrigerator stopped working, food ruined. Steer away from Kenmore. Therefore, the amount in the system does not reduce. Simply outrageous will never by LG anything again. Discovered it was an LG refrigerator & I should contact the LG Center for service (Big mistake). Clean both of them using a soft brush until all the dirt is gone. Purchased a Kenmore Elite 3 door bottom freezer in 2015. I would love to join in the future lawsuit!! The next day items in the freezer were beginning to defrost. Compressor died in June 2021. The refrigerator just made 3 years old and has conked out. If there is a burnt odor, replace the relay. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! No wonder Sears went bankrupt. 4 techs visited, ordered parts, (made by LG) came back replace said oarts and still is not working. Independent appliance repair people have told me that at first they could get the part from Sears for $100, then it kept going up until it was $450, and then finally, the part just wasn't being made available to them so Sears Home Services could garner the market on those repairs and gouge those of us who trusted Kenmore brands. I have the same problem with a Kenmore Elite refrigerator I bought Sept 2016. Sears charged me $169 for diagnostics but wanted to charge $750 for labor. After many calls, the technician finally confirmed in late October that the compressor was dead and she ordered the parts. Compressor went out 18 months later. I am wondering what kind of labor cost I am looking at. No one ever did. My model number does come up as being one of the recall models. However, it should not be too much of a concern. We called different repair places in the area and no will work on LG Refrigerators. All new Kenmore elite appliances were installed. They are primarily blaming the Pandemic. Purchased a kenmore elite i (795 .7283. Leaking Freon. The same is true if they are turned off. Not to mention tech said it would be over a month before they could come back to replace it. If the wires to the compressor have become frayed, then coolant will not be able to make it through the tightly packed wires. At the end of the day on Friday I went on the chat line and chatted with Nicolas Willis. When I did, I was redirected to Sears. Thanks! Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. But I'm sure LG and Sears has raked in Billion of dollars selling these pieces of junk. CAD$128.41. Models With Negative Reviews. I find it is unfair to purchase a brand new refrigerator and you have to replace or have to invest in another very costly they should be held responsible for their bad parts. SAME STORY! I then called sears back and they basically said too bad because you didn't purchase the extended warranty. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. No one else will touch it either. All lights work, water dispenser works, but not cold. It is built to last many years. Tech support check and schedule tech to come out today. Says it will cost $659 to repair, but he didn't address the rest of the issues. Add To Cart. I pulled off the back cover and it has an LG compressor. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". Your Kenmore refrigerator and the label on the refrigerant you buy will let you know the amount to add. The product stopped cooling on April 9, 2020. We replaced the first one when the compressor went out in 2019, with another Kenmore Elite French Door Refrigerator Stainless Steel. We should do this every year until we get a judge that holds these guys accountable. So far 2 1/2 weeks without refrigerator. Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. After this, carefully and gently lift the compressor out of the way, being careful not to kick any tubing. Nope, didn't have $ to get fixed. We bought a Whirlpool now, the broken kenmore in garage. Purchased a Kenmore Elite 72483 refrigerator in October 2015. He said he will not touch any OEM replacement parts, but could repair it with other parts for $1500 or more. We've had frosting problems and ice maker problems. Thread starter Robert Gil; Start date May 16, 2020; R. . I am currently in the same situation. Purchased a Kenmore Elite (LG) in 2016 and 8 months after my extended warranty expires my frig stops working. I have an LG MODEL # LFXS30796S purchased in Jan 2019. Apr 18, 2022 by As you do this, the display on the meter should not change. Because it is close to the compressor, it is usually assumed that the compressor is the culprit. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. Our appointment time was between 1pm and 5pm. Sears will not fix it , they can not get parts from China. I have photos. If there is a rattling sound, the relay is damaged and should be replaced. They said $600 part and $200 labor. Gonna be 480 for part and labor but everything I'm reading I shouldn't bother spending the money if the compressor is going to go anyway!!?? How annoying for a $3000 refrigerator! Did my time to file a claim expire? The defrost timer is not progressing if the timer does not send electricity to the defrost components or advance out of the defrost cycle within 30 minutes. We tried cleaning the coils and is still didn't work. Horrible customer service. My wife and I had to eat out during that time and the inconvenience trying to keep medicine cooled with an ice cooler. Sears could not provide a repair timetable. (Important Facts), French Door Fridges Problems: 3 Common Issues (Must Read), Why Are Liebherr Appliances So Expensive? Hey guys I need help for the LG linear compressor went out in a service call and had the normal linear compressor failure running not compressing. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. What can I do? My research shows the class action lawsuit was settled in January. I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. confirmed the compressor has to be replaced. They said $600 part and $200 labor. I saw that there is a recall or lawsuit thru LG/Kenmore I would like to know who to contact so I can get some results from this untimely failure in this product . It is not even 2 years!!! I owned for about 5 years. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. However in less than two years the compressor died on our new expensive Kenmore elite. I think they knew exactly what was going on and I am ready to fight for what I think is right. This company used to be great and now it is horrible! My LG French Door Refrigerator is 3 years old. If you dont find continuity, replace the motor. The. I had the 3 year extended warranty which expired 12/07/2018. The year before that we had to have the compressor and evaporator replaced along with a repair to the ice maker, losing a vast majority of our food in the process. I called Sears and they said they have to fix everything it could be before they would replace compressor!! It will be several thousand dollars to replace them. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. Sounds like not worth it. Unbelievable. 210) everything was good until 4 months ago when the ice maker stopped working. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. The part was backordered. Sears, LG Refrigerator with a Kenmor Elite badge on the right door. I am currently without a refrigerator for about 2 months. The Sears repair man did not show up until around 6pm. Friday, November 5th was the first available date. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. An example of data being processed may be a unique identifier stored in a cookie. I was getting ready to retire in order to care for him so we purchased this refrigerator as well as other new appliances in preparation for the issues we would be facing in the coming months. I have notified LG and called every repair person with about 50 miles. May 30, 2022 by This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the socket. 795.51833.411 Side by Side Kenmore Elite Compressor is made by LG Compressor is the LG-FLB075LANA (R134a- Linear Compressor). And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. Serice call total of $514. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. To repair will be over 1200. My LG refrigerator went out on me about a week ago. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. Oh, and he had the compressor on his truck. You could but you would need the appropriate equipment to do it. In 2016. Sears and Kenmore are of no use. Not to mention the first time it stopped working they told us it would be several months before they can even have someone look at it so we had to go buy a new refrigerator for the kitchen. Then the fridge stopped cooling had someone come out and yup your compressor is shot. Bought a new French Door Kenmore fridge in 2018 from Sears and the compressor failed in September of 2022. Something needs to be done. Model # is 79551839410..Who can help me with getting this resolved. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. Lots.of waisted food!!! Some of our partners may process your data as a part of their legitimate business interest without asking for consent. But just want to let everyone know what a defective product this is. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! He brought up the repair order. This a very poorly made appliance from Korea and quality control from their production line is obviously not in place. Our unit was purchased in Dec 2018. Model #795-73139-410. Cleaning the condenser coils in a refrigerator cannot be overemphasized. OR BETTER YET REPLACE THE DARN THING. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. Purchased a Kenmore Elite 3 Door 9/14/17. We purchased KENMORE ELITE REFRIGERATOR IN 2016. Will not ever buy anything from them again. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. He had nothing on his truck. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. Im so disappointed in the model.. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. Compressor number TCA38151706? Now it's July, 2018. Went out of town to come home to a putrid smelling home, because the unit stopped cooling and spoiled all of my food , fridge and freezer, at a minimum over $500 worth of food. I am also stuck with a $3000.00 piece of junk. If you have had a similar experience. The company is willing to cover the part, but the labor over $400 is absurd; especially with the lost of food due to spoilage and the defrosting ice leaking on my hardwood floor into my basement ceiling. I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. Before adding refrigerant, it is important for you to clean the inside of the compressor to remove any moisture on it. Repairmen recommended Whirlpool family of products but next time I will do even more research. He said it could have been a defect. This is the likeliest reason for this problem. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. The unit went out last week. If it runs constantly, it would become too hot and the refrigerator may not cool. They got us any way you look at it. Now I have to wait another WEEK before this gets resolved. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. After seeing the list of compliant this is what Sears & LG wants! Guess how much a new compressor is? I told them I have an email where the technician itemized everything and the compressor is no good. In any case, having a good understanding of the refrigeration appliance and performing regular maintenance will help you get the most out of your investment. So disappointed, being a stroke survivor on a. I call LG tech support and did a smart diagnoses over the phone and they were able to know the refrigerator status. Would love to joing a class action suit against Sears/Kenmore. I then called into LG trying to explain what is going on and the woman hung up on me. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. 2.to prevent electric shock,unplug before servicing. After 4 years the compressor gone bad. Once he came in he then remembered the situation and said "you need a new circuit board." We didn't have him fix it and then read that my compressor has a 10 year warranty. They tell me there is no recall for this issue. Our LG is 2 years old. I am now in the process of purchasing a new refrigerator! Christian DelValle. The ice maker gets its water from the houses main supply line, and a blockage in the valve that lets the water into the fridge could be the reason for your machines failure to manufacture ice. I purchased the 3 year extended warranty with Sears. I put a thermometer back in the fridge and set the temp to 36 for fridge and -1 for freezer. It took over an hour to get through only to speak to someone outside of the US and with a heavy accent whom I could not understand. Called some else that addressed in 2 weeks. Just learning about Kenmore/LG refrigerators. Beyond disappointed Im angry. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. I just discover the ice maker also shorted out and burnt. The fact they know this is a faulty compressor and still sell them and not want to stand behind them is beyond my understanding. But this applies only to linear compressors. I have Kenmore Elite French Door fridge model 795.74025.412, bought 9/10/2017, and on 12/25/2022, the compressor has gone bad. Paid 50.00 for tech ( from another company) to tell me couldnt be fixed, was sealed system failure. I have a Kenmore Elite LG refrigerator. I would like an reimbursement for this repair. Called sears and emergency appointment set up for week later! Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. In addition to a small freezer we had to go out last night to purchase a small refrigerator. Ordered it and another week until the origional repair guy came back and replaced the condensor. Mine did not. I remember when the Sear's Warranty Service Department had agents that talked to the customer to get an idea regarding the problem, and the Repair-Tech came to your home equipped to repair the appliance on the same day. Compressor is still under warranty. Refrigerator stopped working March 2020. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. Not cooling and food went bad. Sears could not get tech out until July 19. Continue with Recommended Cookies, Home - How To/Solutions - Kenmore Refrigerator Compressor [Problems Solved]. The LC (linear compressor) failed in 2021). Chgo IL. The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! Hard to say about labor cost etc. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. of course lost a fridge full of food. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Then, run a continuity test on the motor with a multimeter. Ice maker went out within 2 years. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. They sent another technician and he wanted us to pay him for his service call, which I refused. Overheating can cause the compressor to stop running. Purchased Kenmore Elite in November 2015 and it stopped cooling in less than 4 years. From reading all these comments, the compressor is obviously an issue & should be recalled! Serial # 709kr00501. ft. 4-Door; Kenmore 50045 25 cu. We ordered and received a free compressor from Sears. Hello getting a run around about my fridge, i have a kenmore refigerator that was purchased 8/22/17 the compressor went out model # 795.51853.611 it is a LG compressor is it under warenty. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". Repairman said it was the compressor. Purchased a Kenmore elite model 79572063.110 temperature on front of door we have at 33 inside fridge and freezer not cooling at all. ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. We are out of $5,000.00. A french door, bottom freezer made by LG, which I didn't know or I wouldn't have bought it. Bought a Kenmore Elite, model # 798.73153.610 from Sears. no repairman will touch this refrigerator because it is junk. We paid $256 to cover service call and 50% of the expected labor. We have had two technicians out, one put freeon in but it seems to run all the time. Elite Fridge, Oven, Microwave and Dishwasher. I went thru cleaning vents in back, resetting Refrig per instructions. The food heated up and I have thrown everything out as it could be dangerous to consume. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. (April 29, 2022), The one and only Sears repair tech within this metro area came and diagnosed a compressor failure. Bought a Kenmore elite in two months and it would cost me$800 to fix it. Service Tech did not show. This information was slightly different from what we had been told by the person who sold us the warranty plan. It says to check the voltage level on the main controller board connector to the compressor, "CON201". Was given the date for Sears to come look at it of January 4, 2023. He advises purchasing a new refrigerator. Zurn Plumbing . I'm furious now. June 2019 does not work, lost everything in it. Refrigerator stopped working (cooling and freezing) April 15, 2020. 6 months after buying the Kenmore elite the compressor went out. We had no problems with it until January 2022. We are currently without and we called Sears thinking it might be a warranty repair. $2500 refrigerator only worked for five years, with two major breakdowns, this is the second. It is now 5th year, and I give up. Thank God we have a home warranty! How can I get in on this lawsuit. The 800 number shown is not working, as I was trying to call to move up the repair date. Stacy, I freaked out after our compressor was replaced when my son said the milk was not cold. Then, give it some time to power and for the compressor to start running smoothly. The majority of these repairs are neither difficult nor expensive. At 1 year and 1 month some motherboard issue ($400). How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? Start Relay Is Damaged 2. If you know how to test a compressor, then you can check it for life. We agreed to go ahead with the repairs. I just had my refrigerator go out. Purchased Kenmore elite in 2017 and compressor failed in 2021. Be sure to sand down the connectors. I requested to speak with supervisor. Purchased a Kenmore Elite bottom freezer model 795.73153.610 in August if 2019. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. I still have no refrigerator. Now I'm reading about faulty compressors and other things. Repairman came and steamed all of the ice off of the back and put it back together again. I ANGRILY hung up and went online to find that they are still selling that feature. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Wont let us talk to his manager, charges $169 and leaves. Just last month, we had to have the ice maker replaced because of a leak. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. What is going on? Purchased a Kenmore Elite Bottom Freezer Model 795.7249 in the fall of 2017. I do not think that 22 month of used is he live time fort that part. There are different reasons why the compressor on a Kenmore refrigerator is not running and they are: This is usually the first thing to check if the compressor stops running. later it failed. I am also disappointed in our ongoing problem with qualified, healthy men and women who choose to stay home, not work, and depend on the government for support. Tried to cut back. Do I qualify for the class action suit? We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. Terrible waste of $800.00 dollars. I am telling you what my warranty says. Visit these pages to find what you need: The homepage to search for a model or part Our DIY how-to guides and videos to find repair instructions The Water Filter Finder for refrigerator water filters ; The water has ruined my floor wood cabinet molding.Food does not freeze properly. In addition, you should know that a frayed or damaged cord is a risk to have around. Last compressor just Friday, 8/9/19. His bill was $390 parts and labor. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. She couldn't afford the extended warranty so she didn't buy it. I have a Kenmore Elite Ive owned for over a year and first the Led lights in freezer quit now the ice maker isnt working . A Kenmore refrigerator compressor is the last thing to fail. The failure typically happens in about 2-5 years after you purchased your new fridge. A dirty compressor is frequently the source of the loud humming. Can't get service call from Sears until July 8th. I have a "case manager" that I sent an email to ( no response) and I also sent a text message to which no response. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). Kenmore Elite, 3y. How ever it is now useless. spoilage that is the result of mechanical failure of any covered refrigerator or freezer. We bought an LG french door and 6/7/19 the compressor went out. We declined. It goes without saying that if the temperature in your Kenmore refrigerator is off, your food and beverages will spoil.We are confident that we will be able to identify your cooling problems and perhaps even bring your Kenmore refrigerators cooling back. Place the probes of the multimeter between the two terminals. The warranty on a Kenmore refrigerator compressor is 10 years. Our frig is only 4 years old! It sounds as though the motor is still working but it is not cooling, and it regularly and repeatedly makes a strange sound. What a rip off, these foreign products are to the American Consumer. I purchased a Kenmore 24 cu. Actually the main issue is the lack of customer service / help from LG and A&E. Afterwards, ensure the joints and every other connection are tight. 7.before tilting the refrigerator, remove all materials from on or in the refrigerator. I purchase a Kenmore elite refrigerator in 2016 3 yrs. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. I always bought appliances from Sears and even worked at one location as one point. When I called Sears, they were not the least bit helpful. How is this company allowed to stay in business? I purchased a 3 door kenmore with filtered water through the door. 4/28/20. THIS THING IS A LEMON! It's a scam to sell off the lemon appliances, and I fell in the trap, and now I'm stuck with an appliance which needs quarterly maintenance and repairs. After 2 days, the unit was still not cooling. @oldturkey03. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. We purchased a Kenmore Elite Grab-N-Go refrigerator in November 2015. I have 2017 Kenmore Elite refrigerator made by LG. condenser and compressor. He said LG has come out with a new linear compressor that should last longer but it is made in China. Entirely unbelievable! Now not quite 3 years later it has stopped cooling again. Postal lady knew us and the problems we were having so she delivered. Kenmore elite fridge model # 795-77579600 the inside lights stay on when doors are shut, which caused the lighting housing to melt, charred bulb sockets, a rise in temp and loss of contents, not to mention nearly starting a fire. If there is no continuity at any temperature setting, replace the thermostat. This item should have been recalled. Didnt realize how many people have had the same problem with kenmore brand. We had to pay $630 for the labor to have it replaced. You can try to discharge water while simultaneously unscrewing and tightening the filter. Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers. Refrigerator stopped working (cooling and freezing) October 2019. What a mess. Now we are reading that they are replacing with the same faulty compresser and the same issue has occurred again for many customers. To replace the compressor on a Kenmore refrigerator, take the following steps: You will find the compressor at the bottom back of the unit. Remove the relay from the compressor and smell it. And during normal operation, the refrigerator may lightly brush against surrounding surfaces and make a noise. The control panel went out the first year and then October 2, 2019 the compressor stopped working. Never again! It has been worked on approximately 10-15 time since my purchase. What??? IT IS ONLY 4-5 YRS OLD. Do not purchase Kenmore or LG. I would like help from anyone this was a 3500.00 refrigerator. We purchased our Kenmore Elite 75043 24 cu. He said several other parts associated with the compressor will also need to be replaced since they are connected/integrated with the compressor. 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